4 - In case of Problems with your DVD disc
If the DVD disk we produced is not correctly recorded or your compatible
DVD-R or DVD+R player is unable to play it then inform us within 7
days of receipt by writing to mail@EverMedia.co.uk
describing the problem and the make & model of your player. We will
investigate immediately and if necessary will ask you to return the
CD(s)/DVD(s) & reproduce your disc(s) free of charge. We can not however
be held responsible for damaged or mishandled discs. It is customer's
responsibility to protect the supplied discs from scratches or other
damages.
-Top-
5 - Turnaround Time
We aim to complete and dispatch your orders within 5 to 28 working
days from receipt. Turnaround time for orders larger than 10 videos
or Extra DVD/VHS copies will be subject to current workload and seasonal
trends and may take longer than 28 days. Please enquire at the time
of order.
-Top-
6 - Your Responsibility
Customer warrants that the Source Media shall not be obscene or contain
child pornography nor infringe any third party's copyright, patent,
trademark, trade secret or other proprietary rights or rights of publicity
or privacy, and to comply with current laws of shipping audio/visual
material.
-Top-
7 - EverMedia's Privacy & Confidentiality Policy
7.1 - We promise to respect the privacy & confidentiality of your
identity and audio visual material. We will not supply your contact
information to any thirdparty companies unless you specifically ask
us to.
7.2 - From time to time we may email you with special offers and other
related news. However, you can remove yourself from our mailing list
by simply replying to any sent message from EverMedia and placing
the word "REMOVE" in the subject line.
-Top-
8 - Money Back Guarantees
All "Money Back Guarantees" exclude any incurred delivery charges
both inwards and outwards unless stated otherwise.
-Top-
9 - Our Rights to update our web site, Information
& Prices
It is important for us to be able to alter our information and pricing
at any time, in order to maintain our Low Cost positioning in the
UK. We therefore reserve the right to modify our web site, service
levels and prices at any time. We will however honor your order should
it be placed up to 2 weeks after the change. We will apply either
the price at the time of order or our new prices (whichever lower
in your favour).
-Top-
10 - Disclaimers
EverMedia will not be liable for any economic losses (including, without
limitation, loss of revenues, profits, contracts, business or anticipated
savings), any loss of goodwill or reputation, or any special, indirect
or consequential damages (however arising, including negligence) arising
out of or in connection with this Agreement.
-Top-
11 - Currency
All prices quotes are in UK Pounds unless stated otherwise. If you
wish to pay in Euro or other currencies please contact us for applicable
currency conversion rate at the time of placing the order.
-Top-
12 - Methods and Terms of Payment
All prices include VAT at current rate unless specified otherwise.
UK Cheques/Postal Orders: We currently accept Cheque
or Postal Order in GBP made payable to "EverMedia Ltd".
Foreign Cheques: Cheques in other currencies are accepted
subject to bank surcharges of up to £10.00 depending on the currency.
Online Credit Card Payments: You can pay online by
Credit Card using secure payment processing service offered by PayPal.
Please note that there is a 4% surcharge for online credit card payments.
Credit/Debit Card Payments over the phone: You can pay over
the phone by most major Credit/Debit Cards. We operate secure online
clearing services offered by Protx and NatWest Streamline. Please
note that there is a 2% surcharge for credit card payments. Payments
by debit cards are free of any surcharges.
Wire Transfer: You may wish to pay by direct transfer
from your bank to ours. Please contact us for our bank account information.
Business & Personal customers should note that, unless agreed otherwise
in advance, all payments are required prior to dispatch of your conversions.
NOTE:
Failure to settle the account within the terms of this agreement will
lead to legal action unless you have provided us with reasonable explanation
on any disputes in writing within 7 days of receiving your conversions.
In case of failure to settle the account within 3 months of the invoice
date, and without prior written agreement, EverMedia Ltd will assume
ownership of the source material as well as the
full copyright of all the digitised material. The copyright ownership
will grant EverMedia Ltd to publish or sell the physical or digital
material to any third-parties at own discretion.
-Top-
13 - Over-payments & Under-Payments
Should your order be underpaid by less than £5 we will continue to
carry out your conversion and will subsequently bill you for the additional
payment.
For under payments above £5 we will contact you to obtain authorisation
prior to performing your conversions.
Should you Over-pay us by £2.00 or more, we will offer you a credit
equal to the amount over-paid for your next order. Alternatively you
can request a cheque for the value of overpaid amount less £2.00 handling
charge.
-Top-
14 - Orders without payment
If you are not certain about the actual conversion and/or delivery
cost of your order you can still send your order to us without a payment.
On receiving your order we will inform you of the actual cost of your
conversions and will await your confirmation or payment prior to processing
your order. This service is provided free and no surcharges are applicable
unless you decide not to go ahead with the order. Please also note
that should you decide not to go ahead with the conversion for any
reason, you will be responsible for any delivery charges incurred
for returning your videos back to you as well as an administration
charge of £5.00.
-Top-
15
- Urgent "48 Hour", "24 Hour" & "Same-Day"
Processing & Dispatch Services
15.1 - If you would like guaranteed completion of your conversions
Same Day, within 1 or 2 or 3 days please let contact us in advance
of placing your order.
15.2 - Should there be a problem with the conversions we will address
resolution of any problems with the same speed as selected on the
order. For example if you had selected our "24 hour processing" service
and there are problems with your disk(s) we will resolve the problem
within 24 hours of receiving the faulty disk(s).
15.3 - Note that arrival time of your tapes is subject to postal or
delivery service levels. We will however inform you of receiving your
24 or 48 or Same Day orders within 3 hours of receipt.
15.7 - Although we guarantee completion and dispatch of you conversions
within the Same-Day, 24 or 48 hours, you should bear in mind that
the actual delivery process is out of our hands and relies on Royal
Mail or couriers service levels. Should you have an urgent requirement
we recommend you use Royal Mail Special delivery or equivalent that
offer guaranteed Next Day delivery.
15.8 - These services do not include Saturdays, Sundays and other
Public Holidays in the UK. For example if we receive your 24 hour
processing order at 12.00 noon on Friday the guaranteed completion
and dispatch of your conversion would be by 12.00 noon on the following
Monday.
-Top-
16 - Risk Free Delivery Services
For additional safety of your valuable material we can offer you a
risk free form of delivery for returning your conversions & source
material. This involves us returning your conversion and source material
in two separate consignments. First we send your conversions and once
you have confirmed receipt we then send out your original material.
This ensures that at least one good copy of your content is safe in
one location and should reduce any anxieties you may have regarding
the risk of loss during the actual delivery process.
16.1 - In the unlikely event that your conversions do not reach you
we will reproduce your conversions from your original material absolutely
free of charge (applies to deliveries within UK only).
16.2 - On receipt of your conversions you are required to confirm
your satisfaction with the conversions by phone or writing to mail@EverMedia.co.uk
within a reasonable number of days of receipt (usually 7 days unless
you are away).
16.3 - We will then dispatch your original material within 48 hours
of your confirmation.
16.5 - These terms apply in addition to the normal terms and conditions
of service.
